Your privacy, protected with care

This Privacy Policy explains how Akshira Ayurveda collects, uses, shares and protects your personal information when you visit our website, place an order or book a consultation. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

We never sell your data

Your information is used only to serve you better.

Health info stays private

Consultation details are kept strictly confidential.

Secure payments

Card and UPI details are handled by our payment gateway, never stored by us.

You're in control

Access, correct or delete your data anytime.

01. Who we are

Akshira Ayurveda, Garthikere, Hosanagara Taluk, Shivamogga District, Karnataka 577436, operates akshiraayurveda.com. In this policy, “we”, “us” and “our” refer to Akshira Ayurveda, and “you” refers to any visitor, customer or consultation client.

02. Information we collect

Information you give us: name, phone number, email, billing and shipping address, order details, messages you send us, and reviews you submit.

Consultation information: when you book a consultation, you may share age, health concerns, medical history, current medicines and lifestyle details.

Information collected automatically: IP address, browser and device type, pages visited and similar usage data, collected through cookies and analytics tools.

Payment information: payments are processed securely by [Razorpay]. We do not store your card, UPI PIN or net-banking details.

03. How we use your information

To process, ship and deliver your orders and share updates
To provide wellness consultations and follow-up guidance
To respond to your questions, requests and complaints
To improve our website, products and services
To send offers, tips and updates, only if you have opted in
To prevent fraud and meet legal and tax obligations

04. Health information

Health details shared for consultations are treated as sensitive. They are used only by Dr. Inchara, BAMS and authorised team members to provide your consultation, are kept confidential, and are never sold or used for advertising. We will share them only with your consent or where required by law.

06. Cookies

We use cookies to keep your cart working, remember your preferences and understand website usage. You can block or delete cookies in your browser settings, but some parts of the website, like the cart and checkout, may not work properly without them.

07. Marketing messages

We will send promotional messages by email, SMS or WhatsApp only if you have agreed to receive them. You can opt out anytime by clicking “unsubscribe”, replying STOP, or contacting us.

08. How long we keep your data

We keep your information only for as long as needed to serve you and to meet legal, accounting and tax requirements. When it is no longer needed, we delete or anonymise it securely.

09. How we protect your data

We use reasonable security practices, including SSL encryption, secure payment gateways and restricted access to personal data. No online system is completely secure, but we work hard to protect your information.

10. Your rights

You can ask us to:

Tell you what personal data we hold about you
Correct or update inaccurate information
Delete your data, where we are not legally required to keep it
Withdraw consent for marketing or data processing
Nominate another person to exercise your rights, as allowed by law

To make a request, email akshiraayurveda3456@gmail.com. We may need to verify your identity first.

11. Children's privacy

Our website is intended for adults. Users under 18 should use it only with the involvement of a parent or guardian. We do not knowingly collect personal data from children without verifiable parental consent.

12. Third-party links

Our website may link to other websites, such as social media or payment pages. We are not responsible for their privacy practices, so please read their policies separately.

13. Grievance Officer

If you have any concerns about your data, please contact our Grievance Officer:

Name: [Dr. Inchara]
Email: akshiraayurveda3456@gmail.com
Phone: +91 84312 21874
Address: Garthikere, Hosanagara Taluk, Shivamogga District, Karnataka 577436

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. Continued use of our website means you accept the updated policy.

Related policies

Everything in one place

Shipping Policy

How and when we deliver your order.

Refund & Return Policy

Damaged, wrong or missing items, cancellations and refunds.

Terms of Service

The terms for using our website, products and consultations.